Shipping Policy

At Alepe, we are dedicated to providing a smooth and reliable delivery experience for our customers. Please review our shipping policy below to understand how we handle orders and deliveries:

Shipping Timeline

  • Orders are processed and shipped within 2-3 working days from the date of confirmation.
  • Delivery timelines may vary based on the delivery location and courier service availability.
  • Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Charges

  • Cash on Delivery (COD): ₹99 per order.
  • Free Shipping: Orders with a total value of ₹1099 or more qualify for free shipping.
  • Standard Shipping Charges: For orders below ₹1099, a flat rate of ₹50 will be applied.

Order Tracking

  • Once your order is shipped, you will receive a confirmation email or SMS with tracking details.
  • You can track your order using the provided tracking number on our courier partner’s website.

Undeliverable Packages

Occasionally, packages may be deemed undeliverable due to the following reasons:

  • Incorrect or incomplete address provided by the customer.
  • Unavailability of the recipient at the delivery address during multiple delivery attempts.
  • Refusal to accept the delivery.
  • Address located in an unsupported or restricted delivery zone.

In such cases:

  • The package will be returned to Alepe.
  • Shipping charges (including COD fees, if applicable) will not be refunded.
  • If the customer wishes to have the package re-shipped, they will be required to bear additional shipping charges.

Delivery Locations

  • Alepe currently delivers across India.
  • For remote or inaccessible locations, delivery timelines and charges may vary.

International Shipping

  • At this time, Alepe does not offer international shipping.

Delays and Notifications

  • If your order is delayed due to unforeseen circumstances, such as natural disasters, strikes, or logistical issues, we will notify you promptly.
  • We appreciate your patience and understanding in such cases.

Customs and Duties

  • All taxes, duties, or additional charges (if any) for delivery within India are included in the product price or shipping charges.

Contact Us

For any questions regarding shipping or to report delivery issues, please reach out to our customer support team at contact@alepe.in.